For any complaints, please contact by using our contact form or to the following postal adress:
SERIOUS HISTORICAL GAMES
Philippe Hardy
43, chemin du Cadix
69440 Saint-Laurent d’Agny
France
1- APPLICATION OF TERMS AND CONDITIONS
The general terms and conditions of sale described below exclusively govern the contractual relationship between SERIOUS HISTORICAL GAMES SAS, hereinafter referred to as SHG, and the person placing the order. The customer acknowledges having read, at the time of placing the order, the specific terms and conditions of sale set out on this page and expressly declares their acceptance of them without reservation. The customer declares that they have full legal capacity to enter into these general terms and conditions of sale.
2- PRODUCTS
SGH offers a selection of strategy games and downloadable files on its website. In accordance with Article L 111-1 of the French Consumer Code, SHG strives to accurately present the characteristics of the products offered through detailed information sheets created using the designer’s data. Photographs are provided for informational purposes only; SHG cannot be held liable for any differences in perception compared to the delivered product.
3- ORDERING
To place an order, the customer must have previously created an account on the website. The information provided by the buyer when placing the order is binding on the buyer: in the event of an error in the recipient’s contact information, SHG cannot be held responsible for any inability to deliver the product.
When an order is confirmed, the customer declares their full and unconditional acceptance of these General Terms and Conditions of Sale. A summary of the order is then sent to the customer by email. Unless proven otherwise, the data recorded by SHG constitutes proof of all transactions between the company and its customers. Furthermore, SHG reserves the right to refuse any order from a customer with whom it has an ongoing dispute.
4- PRICES
The prices of our products are indicated in euros, including processing and shipping costs. The prices displayed on the website are subject to change at any time, but products will be invoiced based on the rates in effect at the time the order is placed. All orders, regardless of their origin, are payable in euros. The products remain the property of SHG until full payment has been received.
If you are ordering from a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes, import duties, or state taxes may be payable. These duties and amounts are not the responsibility of SHG. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these matters with your local authorities.
5- PAYMENT
Payment is by credit card only. Orders are processed only after full payment. Payments by credit card are debited immediately.
6- DELIVERY
Products are sent by tracked mail. Unless otherwise specified (e.g., pre-orders), they are generally shipped within 24 to 48 hours of the order being placed. Delivery times are provided for informational purposes only. Weekends, public holidays, and closing days are added to the delivery times.
When an order is placed, the customer automatically receives an email with a tracking number allowing them to track the progress of their order.
Orders are delivered in a single shipment to the address provided by the customer on the website.
8- RIGHT OF WITHDRAWAL
Pursuant to Article L121-16 of the French Consumer Code, you have 14 calendar days from the date of delivery to return a product for an exchange or refund. Return shipping costs are your responsibility.
Items must be returned in their original packaging, complete, and accompanied by a copy of the invoice. Items returned incomplete, damaged, or soiled will not be accepted. Any damage noted upon return due to improper packaging may result in a partial refund or no refund.
Returns must be sent to the following address:
SERIOUS HISTORICAL GAMES SAS
43, chemin du Cadix
69440 Saint-Laurent d’Agny
France
9- COMPETENT COURTS
These General Terms and Conditions of Sale are governed exclusively by French law. Any dispute or disagreement concerning them shall be subject to the jurisdiction of the courts within the jurisdiction of the registered office for SHG.